Service updates

LiyaSupport status

Availability and incident updates for your support platform.

✓

All systems operational

Last updated: October 19, 2026 at 05:15 PM UTC

Dashboard & web app

liyasupport.com / dashboard

99.98% uptimeOperational

AI triage & drafts

AI-powered ticket analysis

99.95% uptimeOperational

Chat widget

Embed widget & visitor sessions

99.97% uptimeOperational

Email processing

Inbound email parsing & routing

99.93% uptimeOperational

Knowledge base & RAG

Document ingestion & retrieval

99.91% uptimeOperational

Notifications

Email alerts & browser push

99.99% uptimeOperational

Billing & payments

Subscription management

100.0% uptimeOperational

API

REST API & embed token endpoints

99.96% uptimeOperational

Overall: 99.96%

90 days agoToday

Operational

Degraded

Elevated latency on AI triage

Resolved

AI triage responses experienced elevated latency (2–4s above normal) due to upstream model provider throttling. Resolved within 18 minutes.

Jun 11, 2026 · 14:22 UTC — 14:40 UTC

No further incidents in the last 90 days.

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