Understand the request
Bring text conversations into the shared workspace and review triage signals before replying.
Help every customer with the full story.
Connect incoming conversations, knowledge and your team’s next steps. Let AI help with the repeatable parts while your people handle the moments that need judgment.
From first question to follow-up.
Prepare a grounded answer
Use knowledge-backed drafts and source context to help agents respond consistently.
Keep ownership clear
Assign the request, escalate when needed and ask for feedback after resolution.
The right pieces for your process.
LiyaSupport
Shared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxLiyaSupportAI First Responder
Help your team understand incoming requests, prepare answers grounded in your knowledge and hand over uncertain questions with context. Configure where AI assists and when a person should take over.
Explore AI First ResponderLiyaSupportSurveys & Feedback
Ask customers about their experience with CSAT, NPS and open questions. Choose when to send a survey, then bring ratings and written feedback into your team’s improvement process.
Explore Surveys & FeedbackA few useful answersMake it work
Make it work
for your team.
Can agents review the AI’s work?
Yes. Agents can review and edit drafts; automatic sending depends on your configured behavior and confidence rules.
Can we start with one channel?
You can configure the support channels appropriate to your workspace and expand your setup as your team’s needs evolve.
Customer supportBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.