Keep the story connected
Read conversation history and internal context before reaching out.
Pick up the relationship with context.
Help customers through questions, account changes and follow-up without losing the support story along the way.
From first question to follow-up.
Use reliable guidance
Ground explanations in the knowledge your team has added and review drafts before sending.
Ask what helped
Collect feedback after resolution and share useful comments with the team.
The right pieces for your process.
LiyaSupport
Shared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxLiyaSupportKnowledge & Insights
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Explore Knowledge & InsightsLiyaSupportSurveys & Feedback
Ask customers about their experience with CSAT, NPS and open questions. Choose when to send a survey, then bring ratings and written feedback into your team’s improvement process.
Explore Surveys & FeedbackA few useful answersMake it work
Make it work
for your team.
Is this a replacement for our CRM?
LiyaSupport focuses on support conversations and operations. Review available integrations for the other tools your team uses.
Can a person handle sensitive conversations?
Yes. Your team can review replies and handle conversations that require a person’s judgment.
Customer successBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.