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A useful first conversation

Ask the right questions. Route a better request.

Guide website visitors through questions that help your team understand what they need. Capture structured answers and route the request to the right next step.

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Inside LiyaSupport Illustrative product preview
Demo data and fictional people. Preview the flow, then configure it for your team.
Built for the whole conversation

Useful context. A clear next step.

01

Start with useful questions

Configure the questions that help visitors explain their request clearly.

02

Capture structured context

Give your team more than an unstructured message when the conversation becomes a lead.

03

Route with purpose

Use configured routing to connect the request with the appropriate person or team.

How it fits your team

Start with your process.
Build from there.

Explore the documentation

  1. Build your flow

    Choose the questions and details your team needs from a visitor.

  2. Set the route

    Configure the flow’s follow-up and assignment behavior.

  3. Go live on your widget

    Make the flow available to visitors and review the requests it captures.

A few useful answers

Make it work
for your team.

How is this different from Actions & Workflows?

Guided flows collect answers from visitors and route leads. Actions & Workflows, in beta, perform configured tasks and coordinate steps.

Will every visitor follow the same questions?

Your flow configuration determines the questions and routing used for that guided experience.

Guided Flows

Better support starts
with your team.

Let’s find the right setup for the way you help customers.

Talk to our team