Understand the visitor
Use guided questions to collect relevant needs and contact information.
Start the next conversation with useful context.
Collect visitor questions, qualify the initial request and give your team a clear starting point for follow-up.
From first question to follow-up.
Route the request
Configure the flow’s routing so the appropriate team receives the lead.
Follow up with the story
Use the captured answers and conversation context to prepare a useful response.
The right pieces for your process.
LiyaSupport
Guided Flows
Guide website visitors through questions that help your team understand what they need. Capture structured answers and route the request to the right next step.
Explore Guided FlowsLiyaSupportShared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxLiyaSupportKnowledge & Insights
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Explore Knowledge & InsightsA few useful answersMake it work
Make it work
for your team.
Does LiyaSupport manage our sales pipeline?
Its guided-flow capabilities support lead capture and routing. Use your chosen sales tools for the rest of your pipeline process.
Can we choose the questions?
Configure the guided questions and routing around the information your team needs.
Sales teamsBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.