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Support that picks up

A real conversation. On every call.

Give inbound callers a connected support experience with AI assistance and your team. Keep live call activity, follow-up context and review tools in a dedicated Voice workspace.

Talk to us about VoiceExplore it with our team
Inside LiyaSupport Illustrative product preview
Demo data and fictional people. Preview the flow, then configure it for your team.
Built for the whole conversation

Useful context. A clear next step.

01

A workspace built for calls

See call activity and manage customer conversations in the Voice workspace, alongside your other support channels.

02

AI and people, together

Use an AI assistant for inbound calls, with human handoff when a caller needs a person.

03

Keep the context after the call

Review summaries and, when enabled for the line, transcripts and recordings before following up.

How it fits your team

Start with your process.
Build from there.

Explore the documentation

  1. Configure your line

    Set up the voice channel and the call-handling behavior appropriate for your business.

  2. Answer and hand off

    Let the AI assistant support inbound conversations and bring in a teammate when needed.

  3. Review and follow up

    Use available call context to understand what happened and continue helping the customer.

A few useful answers

Make it work
for your team.

Will every call have a recording?

Recordings and transcripts depend on what is enabled and configured for the line. The preview is illustrative; it does not imply every call is recorded.

How do I get Voice for my team?

Talk to our team about your voice setup and usage needs. Voice availability and pricing depend on your plan and configuration.

Voice

Better support starts
with your team.

Let’s find the right setup for the way you help customers.

Talk to our team