What makes Fintech & Payments support hard
Traditional tools weren't built for the volume, urgency, and specialization your team faces.
High-stakes dispute handling
Payment disputes need careful, accurate answers. One wrong reply — a premature admission or a missed chargeback window — creates liability and erodes customer trust.
Compliance at every touchpoint
Every customer interaction must follow regulatory guidelines. Manual review is too slow at scale, but fully automating replies without controls creates unacceptable risk.
Agent expertise gaps
Explaining chargebacks, payment rails, and fraud policies requires specialized knowledge most agents don't have. Inconsistent answers lead to repeat contacts and escalations.
Purpose-built for Fintech & Payments
Dispute replies grounded in your resolution playbook
Liya drafts dispute and payment query replies using your exact policy language — with the right compliance wording, the right tone, and a confidence score so agents know when to intervene.
- Playbook-grounded drafts — your policy, your words
- Compliance-safe language with no hallucinated claims
- Human-in-the-loop — agents always review before sending
- Confidence score surfaces low-certainty replies for extra review
Every action logged. Nothing missed.
Immutable audit logs for every ticket action — who sent what, when, and whether AI was involved. Built for SOC 2, GDPR, and the scrutiny of financial regulators.
- Immutable audit log with AI attribution
- Role-based access: Admin, Agent, Read-only
- SSO / SAML 2.0 for enterprise identity
- SOC 2 Type II · GDPR · EU data residency options
Catch off-policy replies before they reach customers
Built-in monitoring flags low-confidence drafts, off-policy language, and knowledge gaps in real time — so your compliance team can continuously improve the system, not just react to it.
- Automatic flagging of policy-risk language
- Knowledge gap detection from dispute patterns
- Weekly quality reports and accuracy trends
- Escalation rules for high-value account queries
“Payment dispute tickets were eating us alive. Liya learned our resolution playbook and now handles the majority of them without an agent touching them — and every reply is audit-logged.”
Kofi A.
Head of Operations · Payments infrastructure startup
80%
payment disputes auto-drafted
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