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Customer conversations

Every conversation. One team behind it.

Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.

Get started freeExplore it with our team
Inside LiyaSupport Illustrative product preview
Demo data and fictional people. Preview the flow, then configure it for your team.
Built for the whole conversation

Useful context. A clear next step.

01

Keep the conversation together

Read the customer’s message and the surrounding context without piecing the story together across separate tools.

02

Give every request an owner

Use ticket status, priority, queues and assignment to make the next step clear to your team.

03

Start with context

Review triage signals and AI assistance before writing a reply. Your agents can edit and decide what to send.

How it fits your team

Start with your process.
Build from there.

Explore the documentation

  1. Connect a channel

    Connect your support email or website widget, and configure the channels your workspace uses.

  2. Triage and assign

    See incoming requests, review their context and route work to the appropriate teammate or queue.

  3. Reply and resolve

    Collaborate on the answer, keep internal notes and close the loop with the customer.

A few useful answers

Make it work
for your team.

Are calls handled inside text tickets?

Voice has a dedicated call workspace alongside the shared inbox. Text conversations and call activity use interfaces suited to their channel.

Can my team review AI replies?

Yes. Agents can review and edit suggested replies. Automatic sending depends on the AI behavior and thresholds your team configures.

Shared Inbox

Better support starts
with your team.

Let’s find the right setup for the way you help customers.

Talk to our team