Set up the line
Configure your voice channel and the call-handling behavior your team wants to use.
Keep the human connection on the line.
Give inbound callers AI assistance with a path to your team, then keep useful context for review and follow-up.
From first question to follow-up.
Connect the right help
Use AI assistance for inbound conversations and bring in your team when appropriate.
Follow up with context
Review available call summaries, and transcripts or recordings when enabled for the line.
The right pieces for your process.
LiyaSupport
Voice
Give inbound callers a connected support experience with AI assistance and your team. Keep live call activity, follow-up context and review tools in a dedicated Voice workspace.
Explore VoiceLiyaSupportKnowledge & Insights
Bring articles, documents and URLs into your knowledge base. Use answer quality, knowledge gaps, customer feedback and operational insights to decide what to improve next.
Explore Knowledge & InsightsLiyaSupportShared Inbox
Bring email, WhatsApp, live chat and widget conversations into a shared workspace. See what matters, keep ownership clear and pick up where your teammate left off. Voice has its own workspace alongside your inbox.
Explore Shared InboxA few useful answersMake it work
Make it work
for your team.
Are recordings always available?
No. Recording and transcript availability depend on what is enabled for your line.
Is Voice included in every plan?
Voice setup and usage depend on your plan and configuration. Our team can help you work through the appropriate option.
Voice supportBetter support starts
Talk to our teamBetter support starts
with your team.
Let’s find the right setup for the way you help customers.