Knowledge intelligence
Connect help articles, documents and URLs. Use real questions and flagged knowledge gaps to decide what to update next.
Customer questionMissing policy detail→ Update the source article
Explore knowledge gaps →Every support conversation,
handled.
One workspace for email, WhatsApp, voice, live chat and your site widget — with AI drafts grounded in your knowledge base, an AI First Responder, actions and workflows, guided lead capture, surveys and insights for your team.
Start free▶ Watch the walkthrough
THE WHOLE SUPPORT OPERATIONMore than channels.
More than channels.
A connected way to support.
From the first question to the follow-up: AI that understands, actions that move work forward, and feedback that helps you improve.
One example: a customer asks about an order. Liya identifies the request, uses a configured lookup, helps your team resolve it, then asks how the experience went.
Guided flows
Qualify leads with a conversation,
not a form.
Guided flows ask one question at a time. The output is a structured, routed lead, not a raw form submission.
Install the chat widget
Live on your site in about 5 minutes.
Fast for your team.
Still human for your customers.
BETTER WITH EVERY CONVERSATIONClose the ticket.
Close the ticket.
Keep the learning.
Give your team a clear view of what is working, where AI needs help, and what customers are telling you.
AI quality monitoring
Review confidence, grounding and escalations. Keep human approval where you need it and improve the content behind your AI replies.
Review signalsGrounding · Confidence · Handoff→ Investigate answers that need attention
Understand AI confidence →Team & customer insights
Bring operational reporting and customer feedback into the same support picture. Spot trends and follow up on the conversations that matter.
Your support pictureWorkload · Resolution · Feedback→ Decide what to improve next
See the platform features →Your team stays in control.Role-based access, audit history, configurable AI behavior and human escalation help you run support your way.Explore security →
A FEW GOOD QUESTIONS
How it fits together.
Start with the support you need today. Add more of the platform as your operation grows.
Explore plans →Does AI send every reply automatically?
No. Your agents can review and edit drafts. Automatic sending depends on the behavior, categories and confidence thresholds you configure. Uncertain questions can go to a person.
How are workflows different from guided flows?
Guided flows ask visitors questions and produce structured, routed leads. Actions and workflows perform configured tasks and coordinate multiple steps, such as looking up an order or routing a ticket. Actions & Workflows are in beta.
What can I ask in a survey?
Build surveys with CSAT ratings, NPS scores and open-text questions. Send them manually or configure triggers after a ticket is resolved, a conversation closes or a lead is won.
Where do the AI answers come from?
Your knowledge sources: documents, help articles, URLs and other content you add. Liya uses those sources for grounded drafts and can flag gaps that need more information.
Can I keep a human in the loop?
Yes. Agents can review drafts, handle escalations and pick up conversations with context. Configure the balance between AI assistance and human review for your team.
Support that's faster,
and still human.
Connect your inbox, add your help docs and go live with the widget today.
Start free at liyasupport.com