LiyaSupport
AI-powered support platform

AI-native support,from first contactto resolution.

Chat, tickets, and calls — one AI-native platform that talks to customers live, drafts and resolves tickets, and hands off to your team with full context.

Guided capture
Live chat
AI First Responder
ActionsBETA
Escalation
VoiceBETA
4.9 · 340+ teams · No card needed
Gmail

Email

Live Chat

Live chat

WhatsApp

WhatsApp

Web widget

Slack

Slack · soon

app.liyasupport.com/inbox
Inbox4
S
Gmail
Sarah Chen2m ago
My payment went through but plan still shows Free…
Billing
M
WhatsApp
Marcus Lee9m ago
Order hasn't shipped after 4 days, need update fast
Shipping
A
Live Chat
Aisha B.14m ago
Can I upgrade mid-cycle and get a prorated refund?
Billing
T
Slack
Tom W.31m ago
Is there an API endpoint for bulk ticket imports?
Technical
S
Sarah Chen
GmailEmail
Open · #1842
[email protected] · 2 min ago
My payment went through but my plan still shows “Free”. We have a client demo in 1 hour — please help!
Liya AI
Standby…
Waiting for new tickets…
Draft ready in <2s
4.9 CSAT
Platform

One AI platform, five ways it shows up

AI First Responder

Reviews and attempts to resolve every ticket before a human sees it.

Live Conversations

Widget chat with instant or AI-triggered handoff to your team.

BETA

Actions & Workflows

AI looks things up and takes action, not just drafts a reply.

Guided Flows

Conversational lead capture that outputs a routed, structured lead.

BETA

Voice

Inbound calls follow the same capture-to-routing pattern.

Works with the tools
your support team uses

Gmail
Gmail
Outlook
Outlook
WhatsApp
WhatsApp
Slack
Slack · soon
Intercom
Intercom
Zendesk
Zendesk
HubSpot
HubSpot
Linear
Linear
Gmail
Gmail
Outlook
Outlook
WhatsApp
WhatsApp
Slack
Slack · soon
Intercom
Intercom
Zendesk
Zendesk
HubSpot
HubSpot
Linear
Linear
AI First Responder

Every ticket gets a first responder.
Most never need a second.

Liya reviews every ticket, attempts a resolution, and checks its own confidence before anything reaches a customer. When it isn't sure, it doesn't guess — it flags exactly what your knowledge base is missing.

STEP 1

Reviews every ticket

Every ticket that lands in the queue is read by Liya first — before a human ever sees it.

STEP 2

Attempts resolution

Liya drafts a grounded reply from your knowledge base — not a canned response.

STEP 3

Runs a confidence check

Every draft is scored before it goes anywhere near a customer.

STEP 4

Flags a traceable gap

Low confidence doesn't mean a generic alert — it names the specific topic your knowledge base is missing.

STEP 5

Knowledge base self-heals

You close the gap with a doc, article, or URL. The next ticket on that topic resolves correctly.

See exactly how your AI is performing — in real time.

Support leaders get a live quality dashboard — not just response volume. Track knowledge gaps found in real tickets, low-confidence drafts routed to humans, and grounding coverage across every channel.

Gaps identified from live customer questions — not assumptions
Every draft traceable to a specific knowledge source
Safety flags surfaced before replies leave your team
Low-confidence drafts go to humans, not customers
AI First Responder Monitor
Live
Tickets reviewed
100%seen by AI First Responder
Every ticket, every channel
Knowledge gaps flagged
4traceable to a topic
2 new since Monday
Low-confidence drafts
12routed to agent review
↓ improving over 7 days
Grounding validation
100%of drafts cite source
Source traced every time

Updates in real-time · Full trends in your dashboard

Live Conversations

Chat live. Hand off with full context.

Widget-based live chat where a human agent always picks up exactly where the AI left off.

Direct: ask for a human

Visitors tap the “Talk to a human” quick-reply any time — no need to wait for the AI to fail first.

Escalated: AI hands off mid-session

When a visitor asks for a person, or Liya's confidence drops during the conversation, it hands off automatically.

Agents receive full context on handoff — the whole conversation, detected intent, and anything already collected. Nothing gets re-asked.

Live chatwidget.liyasupport.com
Can I talk to a person about my order?
Talk to a human
Connecting you to Priya — full context shared
P
Hi! I can see you're asking about order #48213 — let me pull that up for you now.
Actions & WorkflowsBETA

AI that does things, not just says them

This is categorically different from drafting a reply — Liya can look things up and take action while it talks to your customer. Now in beta on the Growth plan.

Configure discrete actions — look up an order, create an order, issue a refund

Compose actions into workflows for multi-step tasks

Liya reasons over available actions live, during the conversation, and executes them

Order Status Action
Where's my order #48213?
Running action: Get Order Status(#48213)
Order #48213 shipped yesterday and is on track for Thursday. Tracking: 1Z999AA10123456784.
Action executed · Order Lookup API · 0.8s
Guided Flows

Turn visitors into routed leads, not form fields

Configure structured, conversational flows to qualify and capture leads before a ticket ever exists — this is the pre-sale side of the product.

Example: HVAC “Request a quote”

A visitor answers a few conversational questions — ZIP code, issue description, urgency — instead of filling out a static form. Liya asks one question at a time and adapts based on the answer.

Output is a structured, routed lead — not a raw form submission. It arrives tagged, prioritized, and assigned.

Voice AI Beta previews this same pattern for inbound calls — capture, then route.

Request a quote
What's your ZIP code?
75024
What's going on with your system?
AC isn't cooling, blowing warm air
How urgent is this?
Same day
Routed lead created
ZIP 75024 · AC not cooling · Same-day · assigned to nearest tech
Features

More than a chatbot

Triage, drafting, knowledge grounding, and AI quality — in one platform built for support teams.

AI-powered inbox

Every ticket arrives with a suggested reply, priority, route, and next action — so agents start from context, not a blank screen.

Ticket #1842 · Sarah Chen · 2m ago
“My payment went through but plan still shows Free...”
Liya AI · draft ready

Hi Sarah! Your payment was processed at 2:34 PM. Your Pro plan will update in a few minutes…

Use reply
Edit

Ticket intelligence

Liya detects intent, urgency, sentiment, SLA risk, and escalation signals across every conversation.

IntentUrgencySLA riskSentiment

Knowledge intelligence

Connect docs, URLs, and help articles. Liya grounds every reply in your content and flags gaps when answers are missing.

NotionHelp centerPDFsGap detection

AI quality monitoring

Track accuracy, safety, and groundedness before poor answers ever reach your customers.

94%avg reply accuracyIllustrative

Smart automations

Route, tag, assign, escalate, and summarise tickets automatically based on intent, context, and priority.

Auto-routeAuto-tagAuto-escalateSummarise

Omnichannel support

Email, WhatsApp, live chat, and web widget — one AI-native workspace. Liya adapts its tone per channel automatically.

Audit & compliance

Enterprise controls including audit logs, role-based access, SSO/SAML, SOC 2 readiness, GDPR alignment, and data residency options.

SOC 2 ReadyGDPRSSO / SAMLAudit logs
Why teams switch

Why teams switch to LiyaSupport

Traditional support tools manage tickets. Liya helps resolve them.

Traditional tools
Live chat means a human has to be watching
Agents write every response from scratch
Lead forms sit unread until someone follows up
"Look up my order" always means a human
Knowledge bases go stale
LiyaSupportAI-native
AI leads live conversations and hands off with full context
AI drafts grounded replies for every ticket
Guided flows qualify and route leads the moment they're captured
Actions & Workflows let AI look things up and take action
AI First Responder flags traceable gaps from real tickets
How it works

Up and running in minutes

Ticketing connects in minutes. Widget chat and guided flows take a bit more setup — worth the walkthrough.

01

Connect your channels

Link email and any inbound channel in minutes.

02

Train on your knowledge

Upload docs, connect help articles, or sync Notion so replies stay grounded.

03

AI First Responder triages

Liya detects intent, urgency, sentiment, and routing needs before an agent opens the ticket.

04

Agents review and send

Your team approves, edits, escalates, or resolves with full AI context.

What teams experience with Liya

<0s

AI draft time

0%

Responses grounded in your knowledge base

0 min

Average agent time saved per ticket

24/7

AI triage coverage

Example results based on pilot workflows and simulated support operations. Actual results vary by team size, ticket volume, and knowledge coverage.

Built for your industry

Support that adapts
to your industry

The same AI First Responder, live chat, and guided flows configure to any industry's support patterns. Home services and property management get dedicated playbooks today.

Featured playbooks

Home Services · HVAC, landscaping, pest control, cleaning

Turn after-hours calls into booked jobs, not missed leads

  • Guided quote-request flow captures ZIP, issue, and urgency 24/7
  • After-hours triage routes emergencies to on-call, everything else to morning queue
  • No more voicemail black holes on nights and weekends
70%Illustrative
of after-hours contacts captured as a qualified lead

Property Management · Multifamily, HOA, commercial

Deflect routine questions, triage maintenance requests instantly

  • Tenant maintenance requests triaged and routed by urgency automatically
  • Lease, amenity, and policy questions deflected without a human
  • Live chat handoff for anything that needs a property manager's judgment
60%Illustrative
of routine tenant questions deflected before a human sees them

Also configured for

E-commerce & Retail
SaaS & Tech
Fintech & Payments
Healthcare
Hospitality & Travel
Real Estate
Professional Services
Education

Don't see yours? Talk to us — Liya configures to your playbook, not the other way around.

Pricing

Simple, transparent pricing

Priced on resolutions, not seats. No seat minimums on Starter.

Prefer usage-based pricing? Contact us for pay-as-you-go.

Starter

$59/ month

For small teams getting started with AI support

750 bundled AI resolutions / mo

  • Email & web widget channels
  • Unlimited AI drafts
  • 750 bundled AI resolutions/mo ($0.60 overage)
  • 3 agent seats
  • Knowledge base
  • Standard support
Most popular

Growth

$179/ month

For growing teams that need unlimited AI power

3,000 bundled AI resolutions / mo

  • All channels incl. WhatsApp
  • Unlimited AI drafts
  • 3,000 bundled AI resolutions/mo ($0.50 overage)
  • Standard integrations (Freshdesk, Zendesk, HubSpot)
  • Actions — AI tool calls (refunds, live data lookups)Coming soon
  • Voice — web widget + phone numberComing soon
  • Automations, analytics & CSAT
  • 10 agent seats
  • Priority support

Enterprise

Custom

For large teams with custom needs and scale

Custom resolution bundle

  • Everything in Growth
  • Custom resolution bundle
  • Custom two-way integration sync
  • Configurable Actions with approval thresholdsComing soon
  • Voice — custom bundleComing soon
  • SSO/SAML, audit logs, data residency
  • Unlimited agent seats
  • Dedicated customer success manager
FAQ

Questions we get asked a lot

Still have something else? Reach outand we'll get back to you same day.

Ready to stop starting
from scratch?

Your first month is free on any plan. Connect a channel, add your knowledge base, and let Liya draft your first replies.