What makes Travel & Hospitality support hard
Traditional tools weren't built for the volume, urgency, and specialization your team faces.
Disruption surges
One cancelled flight creates hundreds of tickets in minutes. Volume is unpredictable, immediate, and impossible to staff for — leading to long queues exactly when customers need help most.
Time-critical queries
Travel support is uniquely time-sensitive. A slow answer means a missed connection, a lost hotel booking, or a refund window closing. Hours matter — minutes matter.
Policy complexity
Refund windows, rebooking rules, and cancellation policies vary by ticket type, fare class, and booking source. Agents give inconsistent answers. Customers escalate.
Purpose-built for Travel & Hospitality
Time-sensitive tickets prioritized automatically
Liya detects rebooking urgency, VIP travellers, and imminent departures — and automatically escalates them to the front of the queue before they become missed connections.
- Departure-time urgency scoring on every ticket
- VIP traveller and elite tier auto-escalation
- Disruption-mode routing during weather events
- Auto-close on resolved rebookings + CSAT trigger
Your refund and rebooking policies, always ready
Connect your fare rules, hotel policies, and rebooking playbooks. Liya drafts accurate policy replies in seconds — no agent needs to search a policy manual under pressure.
- Fare rules and refund policies grounded per ticket type
- Rebooking playbooks loaded for disruption scenarios
- Multi-property policy support for hotel groups
- Auto-detects policy updates and flags stale content
Rebooking replies drafted in seconds, not minutes
During disruptions, Liya drafts rebooking and refund replies using your policy context — so every affected traveller gets an accurate, empathetic response within seconds.
- Policy-grounded rebooking options in every draft
- Empathetic tone calibrated to disruption severity
- Human-in-the-loop — agents review before sending
- Confidence score flags complex edge cases
“We run live cohorts with thousands of learners. When something breaks, support spikes instantly. Liya absorbs the surge without extra hiring — and every reply sounds like it came from our best agent.”
Daniel W.
Founder & CEO · B2B SaaS, Series A
0
extra hires needed for spikes
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