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About LiyaSupport

Better support.
Closer connections.

We’re building a more connected way to help customers. One where conversations have context, knowledge becomes useful, and your people have room to do their best work.

Start with your team Get to know LiyaSupport
A customer support platform by LiyaEngine
A shared purpose. A connected workspace.

Technology that moves work forward.
People who make it matter.

Why we’re here

Helping should feel
a little more human.

A customer asks a question. Behind that moment, a team may be searching for the right information, finding the owner, or picking up a conversation from another channel. The work around the answer can get in the way of actually helping.

LiyaSupport brings those pieces closer together. Conversations, AI assistance, knowledge, and follow-through belong in a connected support process, with people in control of how it runs.

Our purpose is simple: help teams spend less time coordinating support, and more time moving customers forward.

What we’re building

The whole support journey.
More connected.

From the first question to the next improvement, LiyaSupport gives your team the tools to keep helping.

Meet customers where they are.

Bring email, website chat, WhatsApp Business, and hosted support pages into your support process. Handle calls in a dedicated Voice workspace.

Shared InboxVoiceExplore channels

Make knowledge useful in the moment.

Give Liya your documents, articles, and URLs. Use them to inform AI-assisted answers, with configurable sending rules and human handoff.

AI First ResponderKnowledge & Insights
What guides us

Built around trust.
Designed for people.

Answers need a foundation.

Useful AI starts with useful knowledge. We build around your content, with sources and knowledge gaps that help your team improve it.

People make the difference.

Your team sets the balance between assistance and automation. Agents can review drafts, take over conversations, and handle the moments that need judgment.

Context should travel with the customer.

A good handoff carries the question, the conversation, and a clear next step. Support should feel connected to the people on both sides.

Who we build for

For the teams
behind the answers.

Whether you’re setting up your first support workspace or bringing more structure to a growing team, start with what you need and build from there.

Explore solutions

  • Support teams

    Keep ownership clear, share context, and help customers across channels.

  • Customer success teams

    Carry the conversation forward with shared knowledge, feedback, and useful handoffs.

  • Founders and growing businesses

    Bring support into a shared process, with AI assistance and room for your team to grow.

Let’s build better support

Your team. Your customers.
A better connection.

Explore LiyaSupport for yourself, or talk with us about the way your team works.

Get started free Talk to our team